Shipping Policy

Welcome to Valora! We are dedicated to providing you with quality products and excellent service. This shipping policy outlines the terms and conditions related to the shipment of products purchased from our website.

Order Processing

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Standard shipping time is 5-14 business days from the date of shipment. Delivery times may vary depending on your location and external factors beyond our control, such as postal or carrier delays, weather conditions, or holidays.

Shipping Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping

• We currently do not ship outside the United States.

Customs, Duties, and Taxes

• Valora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

• Valora is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

• Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Contact Us

• If you have any questions about our shipping policy, please contact us at info@thevalorastore.com

Thank you for shopping with Valora!